We bought a leather living room set from the Regency Store in Fredericksburg, Virginia. The sales associate (Maggie) claimed that the leather was so durable that you would have to "talk a knife to it" to mark it up, She also claimed that my cats walking on it would do no harm.
Within 2 days, there were marks on the furniture from my cats walking. I contacted the store. They admitted the lie but won't do anything about it. The Store Manager, Sam, placed blame on his supervisor.
Perhaps, I should have been less naive. I will not shop at Regency again!
Monetary Loss: $2500.